At IELTS BEAT, we are committed to providing high-quality digital educational resources. Because our products are digital goods delivered via instant download or online access, we generally offer a no-refund policy once a resource has been accessed or downloaded.
However, we value student satisfaction and will consider refund requests under the following specific circumstances:
- Technical Defect: If the digital file is corrupted or the online course area is inaccessible due to a verified technical error on our end.
- Duplicate Purchase: If a student accidentally purchases the same course or mock test twice.
- Non-Delivery: If the digital product was not delivered to the student’s email or account within 24 hours of purchase.
Refund Windows: All requests must be submitted to support@ieltsbeat.com within 7 days of the original purchase. After 7 days, all sales are final.