Questions 1-10

Complete the notes below.

Write ONE WORD for each answer.

Easy Life Cleaning Services

Basic cleaning package offered

• Cleaning all surfaces
• Cleaning the throughout the apartment
• Cleaning shower, sinks, toilet etc.

Additional services agreed

• Every week

–  Cleaning the

–  Ironing clothes –  only

• Every month

–  Cleaning all the from the inside

–  Washing down the

Other possibilities

• They can organise a plumber or an if necessary.
• A special cleaning service is available for customers who are allergic to

Information on the cleaners

• Before being hired, all cleaners have a background check carried out by the
• References are required.
• All cleaners are given for two weeks.
• Customers send a after each visit.
• Usually, each customer has one regular cleaner.

Questions 11-14

Choose the correct answer.

11. Many hotel managers are unaware that their staff often leave because of

12. What is the impact of high staff turnover on managers?

13. What mistake should managers always avoid?

14. What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

Questions 15-20

Which way of reducing staff turnover was used in each of the following hotels?

Choose the correct letter, A, B or C.

Ways of reducing staff turnover

A   improving relationships and teamwork
B   offering incentives and financial benefits
C   providing career opportunities

Hotels

15. The Sun Club

16. The Portland

17. Bluewater Hotels

18. Pentlow Hotels

19. Green Planet

20. The Amesbury

Questions 21-22

Choose TWO answers.

Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school?

Questions 23-24

Choose TWO answers.

Which TWO feelings did Thomas experience when he was in Kenya?

Questions 25-30

What comment do the students make about the development of each of the following items of sporting equipment?

Comments about the development of the equipment

• It could cause excessive sweating.
• The material was being mass produced for another purpose.
• People often needed to make their own.
• It often had to be replaced.
• The material was expensive.
• It was unpopular among spectators.
• It caused injuries.
• No one ring it liked it at first.

Items of sporting equipment

Questions 31-40

Complete the notes below.

Write ONE WORD ONLY for each answer.

Maple syrup

What is maple syrup?

• made from the sap of the maple tree
• added to food or used in cooking
• colour described as
• very compared to refined sugar

The maple tree

• has many species
• needs sunny days and cool nights
• maple leaf has been on the Canadian flag since 1964
• needs moist soil but does not need fertiliser as well
• best growing conditions and are in Canada and North America

Early maple sugar producers

• made holes in the tree trunks
• used hot to heat the sap
• used tree bark to make containers for collection
• sweetened food and drink with sugar

Today’s maple syrup

The trees

• Tree trunks may not have the correct until they have been growing for 40 years.
• The changing temperature and movement of water within the tree produces the sap.

The production

• A tap drilled into the trunk and a carries the sap into a bucket.
• Large pans of sap called evaporators are heated by means of a .
• A lot of is produced during the evaporation process.
• ‘Sugar sand’ is removed because it makes the syrup look and affects the taste.
• The syrup is ready for use.
• A huge quantity of sap is needed to make a of maple syrup.