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  1. Question 1 of 10
    1. Question

    PART 1
    Questions 1 – 10
    Complete the form below. Write ONE WORD AND/OR A NUMBER for each answer.

    Customer Satisfaction Survey

    Customer details

    Name: Sophie Bird

    Occupation: 1 BLANK 1 of 10

    Reason for travel today: 2 BLANK 2 of 10

    Journey information

    Name of station returning to: 3 BLANK 3 of 10

    Type of ticket purchased: Standard 4 BLANK 4 of 10 ticket

    Cost of ticket: 5 £ BLANK 5 of 10

    When ticket was purchased: Yesterday

    Where ticket was bought: 6 BLANK 6 of 10

    Satisfaction with journey

    Most satisfied with: the wifi

    Least satisfied with: the 7 BLANK 7 of 10 this morning.

    Satisfaction with station facilities

    Most satisfied with: how much 8 BLANK 8 of 10 was provided

    Least satisfied with: lack of seats, particularly on the 9 BLANK 9 of 10

    Neither satisfied nor dissatisfied with: the 10 BLANK 10 of 10 available

    Customer Satisfaction Survey

    Customer details

    Name: Sophie Bird

    Occupation: 1

    Reason for travel today: 2

    Journey information

    Name of station returning to: 3

    Type of ticket purchased: Standard 4 ticket

    Cost of ticket: 5 £

    When ticket was purchased: Yesterday

    Where ticket was bought: 6

    Satisfaction with journey

    Most satisfied with: the wifi

    Least satisfied with: the 7 this morning.

    Satisfaction with station facilities

    Most satisfied with: how much 8 was provided

    Least satisfied with: lack of seats, particularly on the 9

    Neither satisfied nor dissatisfied with: the 10 available

    Correct / 9 Points
    Incorrect / 9 Points
  2. Question 2 of 10
    2. Question

    PART 2
    Questions 11 – 16

    Label the map below. Write the correct letter, A-H, next to Questions 11-16.

    Locations

    11 café BLANK 1 of 6

    12 toilets BLANK 2 of 6

    13 formal gardens BLANK 3 of 6

    14 outdoor gym BLANK 4 of 6

    15 skateboard ramp BLANK 5 of 6

    16 wild flowers BLANK 6 of 6

    Locations

    11 café

    12 toilets

    13 formal gardens

    14 outdoor gym

    15 skateboard ramp

    16 wild flowers

    Correct / 6 Points
    Incorrect / 6 Points
  3. Question 3 of 10
    3. Question

    Questions 17 and 18
    Choose TWO letters, A-E.

    What does the speakers say about the adventure playground?

    Correct / 2 Points
    Incorrect / 2 Points
  4. Question 4 of 10
    4. Question

    Questions 19 and 20

    What does the speaker say about the glass houses?

    Correct / 2 Points
    Incorrect / 2 Points
  5. Question 5 of 10
    5. Question

    PART 3
    Questions 21 – 24
    Choose the correct letter, A, B or C.

    Presentation about refrigeration

    21 What did Annie discover from reading about ice houses?

    Correct
    Incorrect
  6. Question 6 of 10
    6. Question

    22 What point does Annie make about refrigeration in ancient Rome?

    Correct
    Incorrect
  7. Question 7 of 10
    7. Question

    23 In connection with modern refrigerator, both Annie and Jack are worried about

    Correct
    Incorrect
  8. Question 8 of 10
    8. Question

    24 What do Jack and Annie agree regarding domestic fridges?

    Correct
    Incorrect
  9. Question 9 of 10
    9. Question

    Questions 25-30

    Who is going to do research into each topic?

    Write the correct letter, A, B or C, next to Questions 25-30.

    People

    A Annie

    B Jack

    C both Annie and Jack

    Topics

    25 the goods that are refrigerated BLANK 1 of 6

    26 the effects on health BLANK 2 of 6

    27 the impact on food producers BLANK 3 of 6

    28 the impact on cities BLANK 4 of 6

    29 refrigerated transport BLANK 5 of 6

    30 domestic fridges BLANK 6 of 6

    People

    A Annie

    B Jack

    C both Annie and Jack

    Topics

    25 the goods that are refrigerated

    26 the effects on health

    27 the impact on food producers

    28 the impact on cities

    29 refrigerated transport

    30 domestic fridges

    Correct / 6 Points
    Incorrect / 6 Points
  10. Question 10 of 10
    10. Question

    PART 4
    Questions 31 – 40
    Complete the notes below. Write ONE WORD ONLY for each answer.

    How the Industrial Revolution affected life in Britain 19th century
    • For the first time, people’s possessions were used to measure Britain’s 31 BLANK 1 of 10.
    • Developments in production of goods and in 32 BLANK 2 of 10 greatly changed lives.
    MAIN AREAS OF CHANGE Manufacturing
    • The Industrial Revolution would not have happened without the new types of 33 BLANK 3 of 10 that were used then.
    • The leading industry was 34 BLANK 4 of 10 (its products became widely available).
    • New 35 BLANK 5 of 10 made factories necessary and so more people moved into towns.
    Transport
    • The railways took the place of canals.
    • Because of the new transport:
    – greater access to 36 BLANK 6 of 10 made people more aware of what they could buy in shops. – when shopping, people were not limited to buying 37 BLANK 7 of 10 goods. Retailing
    • The first department stores were opened.
    • The displays of goods were more visible:
    – inside stores because of better 38 BLANK 8 of 10. – outside stores, because 39 BLANK 9 of 10 were bigger.
    • 40 BLANK 10 of 10 that was persuasive became much more common.

    How the Industrial Revolution affected life in Britain

    19th century

    • For the first time, people’s possessions were used to measure Britain’s 31 .
    • Developments in production of goods and in 32 greatly changed lives.

    MAIN AREAS OF CHANGE

    Manufacturing

    • The Industrial Revolution would not have happened without the new types of 33 that were used then.
    • The leading industry was 34  (its products became widely available).
    • New 35 made factories necessary and so more people moved into towns.

    Transport

    • The railways took the place of canals.
    • Because of the new transport:

    – greater access to 36 made people more aware of what they could buy in shops.

    – when shopping, people were not limited to buying 37  goods.

    Retailing

    • The first department stores were opened.
    • The displays of goods were more visible:

    – inside stores because of better 38 .

    – outside stores, because 39  were bigger.

    • 40 that was persuasive became much more common.
    Correct / 10 Points
    Incorrect / 10 Points